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Shipping Policy

Last Updated: May 2026

Thank you for shopping with Pokémon Center. We are committed to delivering your orders quickly, securely, and efficiently across the USA, the EU, and other European countries.

Please review our shipping policy below to understand how and when you will receive your order.

Shipping Locations

We currently ship worldwide like the following regions:

  • United States (USA) – All 50 states
  • European Union (EU) – All member countries
  • Other European Countries – Including but not limited to the UK, Norway, Switzerland, and Iceland

If your country is not listed at checkout, please contact us at support@pokeemoncenter.com for assistance.

Processing Time

  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email with tracking information once your order is shipped.

Shipping Methods & Delivery Timeframes

📦 United States

  • Standard Shipping: 3–5 business days
  • Express Shipping: 1–3 business days
  • (Carrier: USPS, UPS, FedEx, etc. depending on your location)

🇪🇺 European Union & Other European Countries

  • Standard International Shipping: 4–8 business days
  • Express International Shipping: 2–5 business days
  • (Carrier: DHL, UPS, or local postal partners)
Note: Delivery times are estimates and may vary due to customs clearance, local delivery conditions, or unforeseen delays.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location, order weight, and shipping method selected.
  • Free Shipping may be available on qualifying orders (e.g., over $2000 USD) — check our current promotions or banner notices on the homepage.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and link. You can track your order status anytime.

Shipping Restrictions

  • All shipments require age verification to ensure compliance with local laws.
  • Some products may be restricted from international shipping due to carrier or customs regulations.
  • If an item cannot be shipped to your destination, we will contact you and provide a full refund.

Lost, Delayed, or Damaged Packages

If your package is:

  • Delayed: Please allow up to 7 extra business days during peak seasons.
  • Lost: Contact us at support@pokeemoncenter.com if your tracking hasn't updated in 7+ days.
  • Damaged: Send photos of the damaged item and packaging within 48 hours of delivery. We'll work with you to resolve the issue quickly.

Contact Us

For any shipping-related questions, please contact our support team: